Week ending March 22nd, 2019

Happy Friday, readers! There are many aspects of being a financial adviser, but at the core of it all is client service. Collected below is a series of recent articles exploring various challenges and opportunities facing retirement plan advisers as they seek to maintain client satisfaction while pursuing growth and operational excellence. We hope you will share some of what you read with a client or colleague.

Client Service

Closer Client Relationships Drive Greater Growth and Satisfaction

According to FPA, financial planners who engage in “know your client” behaviors gain deeper personal fulfillment from many more of their client relationships. Read more >

Skill in Fiduciary Discretion Discussions Brings Lots of Low-Hanging Fruit

Independent advisory shop founder Joe Gordon talks about winning new plan business from brokers and bank advisers who are “seriously fumbling the discussion with clients about fees and fiduciary change.” Read more >

Clear Ground Rules Essential With 3(38) Fiduciary Clients

Experts share strategies for helping advisers taking on 3(38) fiduciary clients understand how they can set up the right processes and procedures—up front—for dealing with client concerns and questions about the investment menu. Read more >

Client Service Q&A Part Two: Practice Differentiation and a Shifting Employment Landscape

Following up on a broad discussion of market volatility, John Diehl, SVP of strategic markets for Hartford Funds, encourages advisers to consider new means to separate their service offerings from the competition; he also offers a sneak peek at some forthcoming research produced in partnership with the MIT AgeLab. Read more >

Half of Americans Believe All Advisers Must Act in Their Best Interest

Many do not know if their adviser is technically a broker/dealer or an adviser, Personal Capital learned in a survey. Read more >

MOST POPULAR STORIES

Franklin Templeton to Acquire Putnam for $925 Million

The deal would boost Franklin’s defined contribution asset management to $90 billion in AUM, while Great-West, parent of Empower, will gain a stake in Franklin.

Human Interest Offers 3% Cash Back for New Retirement Savers

The incentive is available for first-time savers making $60,000 or less.

Congress Says It Will Fix at Least 4 Errors in SECURE 2.0

The errors include the startup credit, RMD, SIMPLE IRA plans and Roth catch-ups.

Smart Acquires Managed Account Provider ProManage

Following Smart’s recent $95 million Series E funding round, the acquisition takes Smart’s global assets under management total to more than $10 billion.

Retirement Industry People Moves

NFP hires Perkins as SVP; Cochrane to lead Hub International non-profit specialty; OneDigital names Fong VP.

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