PLANADVISER Weekend Newsdash
Week ending November 16th, 2018

Happy Friday, readers! This weekend’s newsletter focuses on the twin topics of client service and satisfaction. As advisers have moved away from commissions to favor fee-based service, their daily work is also moving away from assessing/conducting transactions in favor of more holistic client relationship management. According to industry research, to be successful, advisers need to regularly ask their clients about their goals and their futures—and to speak with them rather than at them. Every point of contact with a client can help make them feel valued, respected and cared for.

Editor's choice
Advisers Need to Focus on Relationship Management, Vanguard Says
This means building trust by underscoring that they are acting in the client’s best interest and also getting to know them personally. Read more >
Closer Client Relationships Drive Greater Growth and Satisfaction
According to FPA, financial planners who engage in “know your client” behaviors gain deeper personal fulfillment from many more of their client relationships. Read more >
The Value of an Adviser—Plan Sponsors Tell All
“The conversations we have with our retirement plan adviser are always about getting the plan to a better place,” said Joanna Farrere, senior vice president, human resources and administrative services at the Illinois Health and Hospital Association. Read more >
Assessing the Impact of Widowhood on Retirement Readiness
The adviser is in a good position to remind widowed individuals to continue to think about and plan for the long-term financial future—difficult as that may be after the loss of a spouse. Read more >
AARP Tackles Social Security Misinformation
As retirees drawing Social Security income look forward to a modest increase in benefits scheduled for 2019, AARP has published a list of common Social Security misconceptions. Read more >
When HR and Finance Get Together, DC Plan Results Follow
According to Josh Cohen, a big part of PGIM’s strategy as a DCIO provider is to foster conversations across plan sponsors’ own organizations, “presenting them with a framework for frank and practical discussions between the HR and finance functions.” Read more >
MOST POPULAR STORIES
Three New ERISA Lawsuits Bash Actively Managed TDFs

Three new lawsuits question the offering of actively managed target-date funds to retirement plan participants.

$300 Million Plan Faces ERISA Fiduciary Breach Lawsuit

The plan being challenged in the latest fiduciary breach lawsuit held less than $300 million as of the start of last year, making it one of the smallest to become the target of an ERISA complaint.

Attorneys Offer Closer Reading of DOL’s Open MEP RFI

Advisers and broker/dealers hoping to work with open multiple employer plans now have a short window to offer their perspectives to the Department of Labor and the Internal Revenue Service.

Another Lawsuit Challenges Use of Untested CITs in 401(k) Plan

A similar lawsuit was filed in May against an investment manager and a different plan sponsor.

DOL Aims to Quickly Simplify Conflict of Interest Framework

The main theme of the new fiduciary rule proposal is alignment with other regulators—the SEC and FINRA in particular—but the agency is by no means surrendering its jurisdiction over tax-qualified retirement plans.

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