Greetings and happy Friday! Regular readers of our daily news coverage will no doubt be familiar with the enormous amount of uncertainty that has become the norm in the retirement planning community—centered on the ever-shifting outlook for the DOL fiduciary rule, the unfolding impact of tax reform, a shifting health care landscape, and so many other avenues. This week’s conflicting Tenth and Fifth Circuit Court rulings on the fiduciary rule implementation drive the point home quite nicely. But one thing that should also be clear is that the fundamentals of client service remain remarkably stable over time. Collected below is a helpful series of articles and research, identifying the pillars of customer service. We hope you will share some of what you read with a client or colleague!