PLANADVISER Weekend Newsdash
Week ending January 19th, 2018

Happy Friday, readers! This weekend’s mailing focuses on the all-important topic of Client Service. In particular, we have collected articles and research providing helpful context for understanding sub-optimal plan participant decisionmaking, and how to correct for this. We see that paying down debt and needing cash for day-to-day expenses were top reasons for decreasing DC plan contributions in the last year—and we examine the main drivers of lasting client trust and engagement. In addition, find below the data from our most recent Adviser Value Survey, which explores in detail the sentiments and behaviors of institutional advisory firm clients. We hope you will share some of what you learn with a client or colleague!  

Client Service
PLANADVISER Adviser Value Survey
Why do plan sponsors hire retirement plan advisers? Is it to help them improve their plans? To improve plan governance? To bring expertise the plan sponsor does not have? Arguably, often for more than one of those reasons, and likely for others, as well.  Read more >
Consumer Trust in Advisers Shaped By Memberships, Experience
Thirty-five percent of Americans surveyed by Million Dollar Round Table say their trust would increase in financial professionals if they can demonstrate they are active members of industry associations. Read more >
Clashing Financial Priorities Can Derail Participants
The experts noted that the “end-to-end journey for a single participant experience with a given provider will have between 100 and 200 points of inflection across the consumer lifecycle.” By focusing on delivering the right educational content at the right time to the right people, plan providers and employers have a tremendous opportunity to improve overall outcomes, experts agree. Read more >
Planning for Medicare Premiums and Drug Costs Is a Difficult Fact of Life
A new EBRI analysis suggests some couples retiring in the near future could need as much as $370,000 in dedicated savings just for medical care; small wonder to see workers are hungry for advice on managing Medicare premiums and drug costs. Read more >
Participants May Evolve, But Some Things Remain the Same
Both retirees and workers still say the best piece of guidance in helping them prepare financially for retirement is knowing how much money they will need to be financially secure. Read more >
Divorce and Failing Health Amid Overlooked Retirement Roadblocks
Clients and advisers alike often overlook the possibility of divorce or losing a spouse in their financial planning. Read more >
The Value of Transparency in Participant-Level 401(k) Data
The technology conversation is no longer simply about the amount of data available, but rather how it is used and, more specifically, how granular it is, as to the view it affords advisers. Read more >
MOST POPULAR STORIES
Education About Tax Treatment and Fees Could Boost 401(k) Participation

Findings from a Capital One survey about why employees do not participate in their employer-sponsored retirement plan offers opportunities for education, according to Stuart Robertson.

IRS to Focus on Retirement Plan Distributions and 403(b) Plan Rules in 2019

A Program Letter lists compliance strategies for the agency for next year.

How Rising Interest Rates Affect Stable Value Funds
While money market funds may look more appealing in the short run, this is not expected to last.
Inertia Remains a Plan Sponsor Problem, Too

The language of “inertia” and “disengagement” are often used to describe the natural state of retirement plan participants, but new research from Wells Fargo suggests plan sponsors are also prone to settling with the status quo.

Kaleida Health Faces 403(b), 401(k) Plan Fee Lawsuit

The complaint specifically calls out the 11 T. Rowe Price target-date funds (TDFs) offered by the plans, saying they are all adviser or retail class funds—as opposed to investor or institutional class funds.

Editorial: Alison Cooke Mintzer alison.mintzer@strategic-i.com

Advertising: Paul Zampitella paul.zampitella@strategic-i.com

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