PLANADVISER Weekend Newsdash
Week ending January 19th, 2018

Happy Friday, readers! This weekend’s mailing focuses on the all-important topic of Client Service. In particular, we have collected articles and research providing helpful context for understanding sub-optimal plan participant decisionmaking, and how to correct for this. We see that paying down debt and needing cash for day-to-day expenses were top reasons for decreasing DC plan contributions in the last year—and we examine the main drivers of lasting client trust and engagement. In addition, find below the data from our most recent Adviser Value Survey, which explores in detail the sentiments and behaviors of institutional advisory firm clients. We hope you will share some of what you learn with a client or colleague!  

Client Service
PLANADVISER Adviser Value Survey
Why do plan sponsors hire retirement plan advisers? Is it to help them improve their plans? To improve plan governance? To bring expertise the plan sponsor does not have? Arguably, often for more than one of those reasons, and likely for others, as well.  Read more >
Consumer Trust in Advisers Shaped By Memberships, Experience
Thirty-five percent of Americans surveyed by Million Dollar Round Table say their trust would increase in financial professionals if they can demonstrate they are active members of industry associations. Read more >
Clashing Financial Priorities Can Derail Participants
The experts noted that the “end-to-end journey for a single participant experience with a given provider will have between 100 and 200 points of inflection across the consumer lifecycle.” By focusing on delivering the right educational content at the right time to the right people, plan providers and employers have a tremendous opportunity to improve overall outcomes, experts agree. Read more >
Planning for Medicare Premiums and Drug Costs Is a Difficult Fact of Life
A new EBRI analysis suggests some couples retiring in the near future could need as much as $370,000 in dedicated savings just for medical care; small wonder to see workers are hungry for advice on managing Medicare premiums and drug costs. Read more >
Participants May Evolve, But Some Things Remain the Same
Both retirees and workers still say the best piece of guidance in helping them prepare financially for retirement is knowing how much money they will need to be financially secure. Read more >
Divorce and Failing Health Amid Overlooked Retirement Roadblocks
Clients and advisers alike often overlook the possibility of divorce or losing a spouse in their financial planning. Read more >
The Value of Transparency in Participant-Level 401(k) Data
The technology conversation is no longer simply about the amount of data available, but rather how it is used and, more specifically, how granular it is, as to the view it affords advisers. Read more >
MOST POPULAR STORIES
Many Retirees Spending More Than They Expected

However, retirees spend 32% less than non-retirees.

First Deadline Looming for SEC Electronic Disclosure Compliance

When the SEC adopted the new Rule 30e-3 earlier this year, creating a new system for electronic delivery of fund information, it also established a transition disclosure period that starts in January, during which "funds that choose to implement the new delivery method for shareholder reports provide prominent disclosures in prospectuses and certain other shareholder documents that will notify investors of the upcoming change in transmission format.”

Progressive Plan Design Features Have Moved Down-Market
These are streamlining plan administration, increasing investment diversification and improving participant outcomes.
Employee Knowledge Levels Indicate Need for Financial Wellness Education

Employees expressed concerns about budgeting, health care and emergency funds, and low levels of knowledge about financial and retirement topics were reported.

MetLife Pension Calculations Questioned in ERISA Complaint

The complaint suggests MetLife is failing to meet its obligations to ensure different annuity options offered to pension plan participants are actuarially equivalent default benefit, as required under ERISA.

Editorial: Alison Cooke Mintzer alison.mintzer@strategic-i.com

Advertising: Paul Zampitella paul.zampitella@strategic-i.com

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