ING Broker/Dealers Launch Paperless Process for Advisers

The imaging system, which is integrated into the broker/dealers’ propriety platform, ING SmartWorks, will enable ING’s representatives to capture, process and retrieve documents vital to their broker/dealer and non-broker/dealer business, according to a press release.

ING broker/dealers have already been handling most back-office operations through imaging, the company said. The new effort, which began rolling out over the past month, will integrate existing system data and will allow supervisors and operations staff to easily access appropriate documents. Non-broker/dealer business documents are segregated, so that they are not accessible by ING Advisors Network or their individual broker/dealer.

“The Web integration means that our reps only need a scanner to go paperless,” said Kevin Laraia, COO at ING Advisors Network, in the release. “As we move towards straight-through processing and continue to expand functionality of our systems, the staff time saved by not faxing, mailing, and filing can be used to better serve clients and build their businesses. Best of all, because it is Web-based, they have access from anywhere—an off-site client meeting, at home, or at the office.”