Transamerica Launches Voice Pass

Transamerica is launching Transamerica Voice Pass, a feature developed with Nuance Communications, Inc., that increases security and enhances the customer experience by leveraging voice biometrics technology within a natural language understanding system.

Customers calling Transamerica’s customer care service centers will be able to more easily and securely authenticate and access their accounts while also identifying the reason for their call, simply by speaking. Once a customer is enrolled in the optional service, he or she simply speaks the passphrase, “At Transamerica, my voice is my password,” to securely access their accounts, without the need for additional passwords, PINs, security questions or subsequent calls.

Voice Pass verifies the customer’s voice against his or her unique voiceprint on file and, if matched, access is granted. Voice biometrics analyzes more than 100 physical and behavioral voice characteristics to identify and verify an individual by their unique voiceprint. While effective in reducing acts of fraud, voice biometrics is also 80% faster to authenticate compared to PINs, passwords and security questions.

“At Transamerica, we’re determined to make it as safe, simple and convenient as possible for our customers to interact with us,” says Gerard Rescigno, Transamerica chief technology officer. “Implementing Voice Pass is an extension of that commitment—allowing our customers to communicate with us more easily, and with added security. We’re excited to deliver this innovative and trusted technology to enrich the overall customer experience.”